Privacy & Cookie Policy

Last updated on 24 July 2015.

1. Data Controller
2. Your rights
3. Providing Data About Other People
4. Provision of services and disclosure of data 
5. Communicating with you
6. Credit and Data Checks
7. Crime and Fraud Prevention
8. Overseas Transfer of Data
9. Product / service Providers Website
10. Use of Cookies and Analytical Data
11. Law

1. Data Controller

coffeeandtraditions.co.uk is a trading name of Coffee & Traditions Limited.

The data controller is Coffee & Traditions Limited registered in England and Wales registered number 8709373. In this Privacy Policy, ‘we’,’ us’ and ‘our’ means Coffee & Traditions Limited.

2. Your rights

We comply with and are registered under the data protection laws in the United Kingdom and take all reasonable steps to prevent any unauthorised access to your personal data.

We reserve the right to amend or modify this privacy policy at any time and any changes will be published on this website.

You are entitled to see details of the information we hold about you. If any of the information held is inaccurate we will also make any necessary amendments and confirm to you that these have been made.

You are also entitled to ask us to remove personal information from our records and if you wish to do this then please contact us so that we may consider your request.

To contact us about any of your rights set out in this Privacy Policy please write to the Data Protection Officer at Coffee & Traditions Limited, using this contact information. Please provide your full name, email address and date of birth when contacting us.

3. Providing data about other people

This privacy policy sets out in detail how your data will be used by us. If you are providing us with another person’s data you should ask them to also read this Privacy Policy. By giving us information about another person you are confirming that they have given you consent to provide the information to us.

4. Provision of services and disclosure of data

We may use your data to send you a confirmation email of your quotes, sales orders, payments or other events.

To help improve our services we may also use your data for the purposes of marketing research and data analysis.

Data will also be used to track sales and to administer our reward scheme which may involve us sharing data which relates to the product that you have purchased with your product provider. 

We may use third parties to process personal information on our behalf. Where third parties process your personal information on our behalf, we will ensure that they have the necessary high standards of security in place so that your data is kept secure and only used in accordance with this Privacy Policy.   

We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.

5.   Communicating with you

It is very important to us that we provide a service that meets the expectations of our customers and this section will explain how we and our partners will use your data to communicate with you.

Order Confirmation
When you obtain a sales order with us, you will automatically be sent confirmation of your order by email or SMS so that you have a record of your order and can easily retrieve your order in the future. This is a standard part of the service that we offer and by using the service you agree to receive these communications.

Updates from coffeeandtraditions.co.uk
Where you tell us you are happy to receive information from us we may send you communcations from coffeeandtraditions.co.uk which may include the following:

  • Newsletters
  • Further information about the services we offer
  • New product launches
  • Reminders when you products may be due for renewal
  • Updates on our rewards programe
  • Opportunities to participate in market research 

Depending on the contact preferences you select, we will communicate with you by post, telephone, SMS, email or other electronic means such as via social and digital media.

We may also use your data to allow us to show your adverts while you are on-line that are relevant to you. Sometimes, we will use cookies to do this and you can find out more about this and how to turn off cookies by reading our cookie policy.

If you don’t want to receive communications from us you can let us know at any time by contacting us at feedback or you can select your contact preferences in Your Account.

We will not pass any of your information to our partners for marketing purposes.

6. Credit and data checks

Some of our product and service providers will carry out checks with credit reference and fraud prevention agencies in order to verify your identity, assess your application for a quotation or credit and offer you the best terms.  The checks may be against both public data (such as information from the electoral roll) and private data (such as your credit history) The providers do not make these checks purely because you are using our service, and may make them if you request a quote via any other source. As part of the quote process, some product providers will exchange information with various industry databases in order to verify the information that you have provided such as the Claims and Underwriting Exchange (CUE), the Hunter Database, the Motor Insurance Anti-Fraud and Theft Register or  the No Claims Discount Database.

A record of the search will appear on your credit report. Some product providers may also carry out checks against data they already hold on you (or is held by the company whose brand they administer the product for, or members of their group of companies) such as data from existing products, account data or loyalty scheme data. They may use this data to help them assess and rate your application for a quote and determine your premiums.  They may also pass this data to their insurance underwriters for these purposes where applicable.

7. Crime and fraud prevention

We may share data (including electronic identifiers such as IP addresses) with third parties including our product and service providers or the police and fraud prevention agencies if we believe that it is reasonably required for the prevention or detection of crime or fraud or to protect our customers. Data may also be released to third parties if we are required to do so under the terms of a court order.

8. Overseas transfer of data

From time to time it may be necessary for us to undertake some of the processing of your personal data in other countries outside of the European Economic Area where data protection safeguards are not as high as they are in the UK. However, where this is necessary we will ensure that your data is kept securely and only processed in accordance with the Data Protection Act. It is also possible that some of our product and service providers will process your data in other countries, however we require all our partners to ensure that your data is kept securely at all times.

9. Product / service providers websites

We are not responsible for the privacy policies and practices of other websites. Whenever possible we will only partner with other websites which maintain the same standards as are present on our own website but we cannot guarantee this. If you click through to any of our product or service providers to their own website, you will be subject to that product or service provider’s website terms and conditions and privacy policy which we would recommend you read carefully.

10. Use of cookies and Analytical Data

This website uses cookies. We want your experience on coffeeandtraditions.co.uk to be quick, simple and easy. To ensure that you can make full use of coffeeandtraditions.co.uk's services, your computer, tablet or mobile device will need to enable cookies. If cookies aren't enabled on your computer, it may limit your experience on our website and will mean that you will not be able to save and retrieve your orders. In some instances it may mean that you cannot access some of our services at all.

A cookie is a small file that is placed on your device, which enables a server to identify that device. Cookies are commonly used on the Internet and do not harm your computer system.

We may, from time to time use and serve cookies, pixel tags, action tags or similar technologies.

We use cookies, pixel tags or action tags for various purposes, including: 

  • Collating anonymous aggregated information that is used to manage and plan enhancements to our services.
  • To evaluate the effectiveness of our advertising and promotions on third party websites, for example by tracking whether these advertisements are clicked on by users.
  • To assist in the provision of ads which are relevant to you when browsing the internet.

Analytical Data

We carry out research and analysis into usage and activities on our website.   This is used to help us improve our service. We may record any of your activity on our website including information such as which pages you visit and how you interact with the website.  We may ask a third party to record this information on our behalf and cookies may be used for this purpose, however only your first name will be recorded and no other personal information you enter on our website (such as your full name or contact details) will be recorded by the third party. 

How can I stop cookies and what effect will this have?

You can stop cookies from being deployed on your computer by configuring your browser not to accept them. Please refer to your browser's 'help' facility.

If cookies are already on your system, you can delete them. For more information on cookies and deletion of cookies please visit: http://www.allaboutcookies.org/manage-cookies

Please be aware that deleting certain cookies can result in difficulties when navigating around sites.

11. Law

This Privacy Policy is subject to English Law and to the exclusive jurisdiction of the English Courts.

We always put our customers first!